We process your order within 1-2 business days. Your order is then shipped with the choosen carrier, which can take 2-8 business days depending on the destination. You can always track your order with your package number that will be sent to your email after ordering.

You can always track your package here: https://tracking.coolrunner.dk/

Follow the instructions on this page

If you are unfortunate enough to receive a That's Mine product with a defect or the product is broken, please contact customer service as soon as possible at hello@thatsmine.dk with the following information:

- Order number
- Short description of the defect
- Pictures of the defect

No. If the product is purchased from a That's Mine retailer, i.e. not at www.thatsmine.com, the retailer must be contacted. That's Mine does not accept products purchased from other retailers.

Unfortunately, it is only possible to cancel your order if it has not yet been packed and shipped from our warehouse, if you wish to cancel an order, please contact our customer service as soon as possible by email or phone HERE